Refund policy

We have a 30-day money-back guarantee policy. If your order doesn't arrive in perfect condition, or if you are unsatisfied with the products for any reason, contact us for a refund or replacement.

To start the return or replacement process, contact us at support@primeshrimp.com with your order number and reason for the request.

Damages and defects
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can issue a refund or replacement.

Refunds
If you are requesting a refund, we will notify you once we have processed the request and you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.